Alibaba.com Trade Assurance

Alibaba.com Trade Assurance provides a key to get your order fulfilled including payment security for buyer when paying online to chines suppliers via alibaba trade assurance.

Alibaba Trade Assurance, which offers various payment methods for buyers and suppliers to trade on Alibaba.com, is a key security measure that has been adopted by China’s leading e-commerce company to provide peace of mind and protect user information. The payment is channeled via Alibaba Trade Assurance to secure the payment. Currently, there are 8 different types of payment methods which can be chosen by Alibaba clients: Visa, MasterCard, UnionPay, PayPal, CashU, WeChat Pay and Alipay for new clients; UnionPay and Alipay for existing clients.

If I am a buyer from India How does Alibaba Trade Assurance protect me as buyer paying online to Chinese Supplier?

There is no ‘refund’ or “charge back’ option in Alibaba when paying money directly to a suppliers bank account. You need to pay supplier only via Alibaba Trade Assurance as Alibaba is the Trust & Security that is acting as a middleman between the buyer and seller for both buyer and seller protection.

How can I pay through the Alibaba Trade Assurance? While purchase on alibaba small or large quantity ?

There are 5 simple steps to pay via trade assurance and get your payment secured

Step 1: Place your order through Trade Assurance in your alibaba Account

Step 2: Use Alibaba Trade Center (Under My Alibaba Section) to communicate with the supplier

Step 3: Create Purchase Contract on Alibaba.com with your supplier covering all products specifications and quantity

This contract is only valid for the products specifications / quality and quantity. Trade Assurance doesn’t cover any warranties, replacements or other services agreed upon between the Alibaba supplier and the buyer.

Step 4: Confirm your contract with supplier

Step 5: Finally Make the payment through: Credit Card or Telegraphic Transfer whatever is easier for you 

Note : ONLY pay to the designated bank account in Singapore

Things that are included in Trade Assurance ?

A. If your goods are not shipped on time or does not shipped at all (as specified in the agreement) – Then you are eligible for refund

B. If the products are not matching the specifications (as stated in the agreement done between you and supplier) – Then you are eligible for refund

Provide clear product specifications and quality requirements when placing order to supplier

Definitely, Alibaba can not offer a refund entirely based on the buyer’s request. What if the buyer is at faulty, and not the supplier

The truth is that very often, quality issues are caused by disorganized buyers, rather than suppliers.

As you enter the Trade Assurance checkout, you’ll be required to first specify the shipping date, and confirm if  the order shall check with “ the quality requirements agreed in the purchase contract ”.

After the order is authenticated, the supplier should either upload a contract, still on Alibaba.com, which specifies the quality requirements, set for the order. This is also where things get a bit complicated. You can not claim a refund thereafter on If you fail to duly specify clear quality requirements.

For flagrant reasons, Alibaba can not issue a refund, simply because an item is non-compliant with your imaginary picture of what makes ‘ good quality ’ To get refund you must specify the products specifications such as dimensions, weight, material etc. to claim trade assurance.

Pre-shipment quality examinations Alibaba is really clear on how they deal with situations when quality isn’t detailed in terms of specialized specifications

“ What if the agreed quality must-haves aren’t clear?

Not with standing, in case of a difference we will embrace a third- party examination company ’s recommendation of industries principles as a warp for determination, If your agreed quality requisites aren’t clear and aren’t quantifiable and working. ”

Few Examples how you can explain your product specifications

Example: Children’s Clothing

• Fabric: Organic cotton, 200 gsm
• Fabric Color: Pantone 1935 D
• Design: As specified in design_draft_a.pdf attachment
• Dimensions: As specified in design_draft_dimensions.pdf
• Care label: As specified in label_b.pdf attachment
• Zipper. YKK
• California Prop 65 Compliant: Yes
• REACH (EU) Compliant: Yes
• CPSIA (US) Compliant: Yes

However, no matter how small or presumably insignificant, you’re exposed to severe quality issues, If you leave a “ gap ” in your specification. Alibaba will definitely not act against a supplier if you fail to give clear specifications for your products.

Disagreement resolution and refunds
As mentioned, Alibaba appoints a quality inspection company to confirm that  the products are manufactured according to the specified quality requirements.

However, the buyer is notified, and can either file a disagreement on Alibaba, If the quality inspector rejects thebatch.com. Counting from this date, the supplier has 15 days to resolve the disagreement, or Alibaba will get involved.

However, they first review the contract and then compare it to the quality inspection report to determine if the supplier failed to curb, If it goes to the point where Alibaba is forced to interfere.

Assuming the supplier did fail to match your specifications, Alibaba may now repay the payment.

Can all Alibaba suppliers provide Trade Assurance payments?

The Trade Assurance application is solely supplied to Alibaba Gold Suppliers that meet sure criteria.

Thus, Trade Assurance is no longer supplied when shopping for from all suppliers. Currently, the wide variety of suppliers presenting this is fairly restricted however nearly positive to develop rapidly in the coming months.

The amount, included through the Trade Assurance, is additionally limited, and regularly ranging between US$10,000 to US$30,000. That said, it is regularly ample to cover the initial credit order, which is typically set at 30% of the total, FOB, order value.

Before, there used to be additionally a minimal transaction amount, set at US$1,000. However, as of 2015, this is no longer the case, as the minimal order quantity has been removed.

Further, the Trade Assurance solely covers transactions that are first registered via the Alibaba checkout system, following price to the bank account specified by Alibaba.

For apparent reasons, Alibaba is no longer offering any Trade Assurance on repayments made outside of the Trade Assurance system. As such, any transaction to a non-Alibaba held account is not covered.

      Whats the procedure? What’s next in the import process? Click Here

How do I proceed next? Click Here to Know More

Is Buying on Alibaba Safe? Click Here Know More

Still have more questions ? Click here for answers.

China Supplier RMB Account Freeze in ABC Bank?

What is the safe way to deal with Chinese suppliers by RMB or CNY?

Since 2019 it has been noticed that china government has been cracking down on money laundering and freezing bank accounts of Chinese suppliers due to unknown source of funds. Foreign buyers who arrange money to their chinese suppliers by cash or unregistered money agents have been facing harassment when RMB account is freezed and supplier refuses to deliver.

How to save your self from this harassment?

Whenever you deal with any Chinese supplier through facebook, wechat or any other offline/online mode please make sure you get : 1. Performa invoice 2. 1688.com Shop URL / Web link, 99% Suppliers have 1688.com Shop with above two things IFC china office makes sure that what ever wrong happen with the supplier you shall get your goods delivered 100% and a option to return back the goods if any mismatch of quality or quantity found out at inspection at IFC China warehouse. (1688.com offers 15 Days return policy without any questions asked inside china and gives back the money back to IFC Account)

Click Below Link For more details on buying from 1688.com

https://importsfromchina.com/buy-from-1688-com-china-b2b-marketplace

The global B2B sourcing platform Alibaba basically has two categories of sellers: Free and Gold. Free sellers usually pay no fees and undergo no checks before they’re permitted to use the platform, so no-one in their right mind would source from them.

Gold suppliers pay a comparatively substantial annual membership fee, and undergo a verification process that Alibaba calls ‘Onsite Check’. This creates a way of trustworthiness, but how reliable is that the system in practice?

Alibaba Gold Supplier

Alibaba Gold Supplier may be a large source of income for Alibaba. Suppliers wishing to be granted the icon on their profiles must pay an annual fee to Alibaba, within the region of 10,000 USD. That’s really all that the Gold Supplier status shows: that the supplier is paying money to Alibaba so as to possess a logo placed on their profile. If that reduces the legitimacy of Gold status in your eyes, then you likely have a healthy level of skepticism.

Having said that, this technique does a minimum of eliminate all of rock bottom effort fraudsters and scammers. due to Alibaba Gold Supplier, there’s a basic selection pressure on suppliers to stump up some capital before anyone will take them seriously.

Alibaba has a very strict policy towards all gold supplier to maintain healthy relationship with buyers. most of the new sellers are blacklisted within first year of alibaba status even if 2 to 3 buyer complaints are not settled by the seller.

Onsite Check

It would be wrong to say that absolutely no checking or verification goes on in the least for Alibaba Gold Supplier status. Gold status includes a service called ‘Onsite Check’, which involves someone getting to the supplier’s production location and checking that it actually exists. that’s the complete extent of Onsite Check and Alibaba is upfront about this:

Despite onsite supplier check, we’ve encounter clients who mistakenly believed that how Onsite Check would guarantee high standard of the deal and trust, goods or company. In fact, Onsite Check merely shows that a minimum of something vaguely resembling a production site does exist at the situation the supplier claims it does. It says nothing about how that supplier conducts it operations or how it interacts with clients.

As well as checking that the supplier’s location exists, Alibaba also outsources confirmation of business registration record information for every Alibaba Gold Supplier, and this information is displayed on their profile. However, little or no information is disclosed about who administered the verification, using what methodology and when.

Other Verifications

In addition to Onsite Check you’ll see the subsequent verification services on Alibaba’s platform:

A&V Check

A&V Check may be a verification administered on Alibaba Gold Suppliers located outside of China , Hong Kong or Taiwan. Alibaba claims that it’s administered by a third-party but there’s often no evidence presented on who the third party is.

Supplier Assessment

This optional service is out there to China-based Alibaba Gold Supplier customers and includes a verification by a well known company like TÜV Rheinland or Bureau Veritas. Alibaba Gold Suppliers who have chosen to buy this feature have downloadable assessment reports available on their Alibaba profile page.

The 2011 Alibaba Fraud Scandal

In February 2011, two senior executives at Alibaba Group resigned after the revelation of large-scale fraud surrounding the Alibaba Gold Supplier scheme. It came to light that around 100 members of Alibaba’s 5000-strong sales team where taking kickbacks in exchange for allowing fraudulent suppliers to skip the already meagre verification process. thanks to this, large numbers of very low-quality or outright fraudulent suppliers were ready to get the Alibaba Gold Supplier badge on their profiles.

That saga is now over (Alibaba blacklisted many suppliers), but it remains up to buyers to think about how much trust they need to put within the Alibaba Gold Supplier system within the future. Ultimately, the simplest policy is usually to possess the important information independently verified by a 3rd party with no interest within the outcome of the verification. this manner you’ll make sure that you’re seeing reliable information that you simply can make an informed decision with. Once a supplier has passed these basic checks, subsequent step is to rearrange audits and independent visits. This process is up to the customer and shouldn’t be left to organizations like Alibaba who have a robust interest within the outcome.